Terms and Conditions

1. Booking Confirmation

1.1 Placing a Booking:

To book your Zazu Adventure trip, please use the provided form or email us at info@zazuadventuresHQ.com. Your booking request signifies your acknowledgment and acceptance of these terms and conditions.

1.2 Confirmation Process:

Upon receiving your booking request, we will create a proposed itinerary, attach a quote, and send it to you for review. Once confirmed, your trip details will be sent to you via email, along with instructions for submitting your deposit payment. Please note that your booking is not considered finalized until we receive your deposit payment.

1.3 Right to Refuse Bookings:

While we strive to accommodate all requests, Zazu Adventures reserves the right to refuse bookings at our sole discretion. This may occur due to limited availability, safety concerns, or other unforeseen circumstances.

2. Deposit and Payments

2.1 Deposit:

To secure your booking, a deposit of 20% of the total trip cost is required at the time of confirmation. This deposit must be submitted within 14 days of receiving your quote. If we don't receive your deposit within 14 days, you will need to request a new quote.

2.2 Final Payment:

The remaining balance of your trip cost must be paid in full no later than 31 days prior to your departure date. Payment can be made via credit card, PayPal, or money transfer.

2.3 Bookings Within 31 Days:

For bookings made within 31 days of departure, the full trip cost must be paid at the time of confirmation.

2.4 Late Payments:

In the event of a late payment, a penalty fee of 10% will be applied to the outstanding balance. Zazu Adventures reserves the right to cancel your booking if the full payment is not received within 14 days of your departure date. If this occurs, you can apply the 20% deposit previously made as credit to a future trip.

2.5 Accepted Currencies:

All payments must be made in USD. We do not accept payments in other currencies at this time.

3. Cancellation or No Show

3.1. Cancellations:

We understand that plans can change. However, due to the intricate nature of our safaris involving various partners and pre-arrangements, processing refunds for cancellations can be complex and time-consuming. Therefore, in the event of a cancellation by you, we are unable to offer a direct refund on your trip cost.

Trip Credit System:

As an alternative, we are happy to provide you with a full trip credit for the total amount paid, minus any administrative fees associated with your original booking. This credit can be used towards a future safari adventure with Zazu Adventures.

Here's a breakdown of how the credit system works:

• Credit Validity: Your trip credit will be valid for 1 year from the date of your original booking cancellation.
• Using Your Credit: To use your credit for a future safari, simply contact us at info@zazuadventures.com and reference your booking details and credit information. We will be happy to assist you in finding a new adventure that suits your preferences and ensure your credit is applied accordingly.
• Booking Another Trip: The credit can be applied towards any of our safari packages. However, please note that any difference in price between your original trip and the new chosen adventure will need to be settled at the time of booking.

Exceptions:

In the event of death or hospitalization of yourself or an immediate family member, we understand this is a very difficult time. While we cannot offer a direct refund due to partner complexities, we will issue a full trip credit for the total amount paid, minus any administrative fees. This credit can be used towards a future safari adventure with Zazu Adventures.

We appreciate your understanding of this policy. While we cannot offer direct refunds for cancellations, we believe our trip credit system offers a flexible and valuable alternative, allowing you to reschedule your safari adventure at a later date.

3.2. No Shows:

In the event of a no-show (failure to appear for the trip without prior written cancellation), the full trip cost will be charged. No refunds will be issued.

3.3. Partial Cancellations:

If the group size reduces, the above cancellation policy applies to the canceling clients. In addition, the price per person for remaining clients might change as applicable based on the new group size

4. Changes in Rates

4.1. Rate Adjustments:

While we strive to maintain advertised trip costs, we reserve the right to adjust rates in unforeseen circumstances beyond our control. This may include significant increases in government fees or taxes, changes in exchange rates, or increases in costs from third-party suppliers.

4.2 Notification of Rate Adjustments:

In the event of a rate adjustment, we will notify you via email at least 14 days prior to your departure date with an explanation for the change and the revised trip cost.

4.3 Rate Adjustment Policy:

If you have already received a confirmed quote and paid your deposit, and the rate change falls within 31 days before your departure date, we will honor the original quoted price, unless the increase exceeds 10% of the total trip cost.

4.4 Apology for Disruption:

We understand that rate changes can be inconvenient and sincerely apologize for any disruption they may cause. We will always prioritize communicating openly and transparently with our guests in such situations.

5. Insurance

5.1. Travel Insurance Recommendation:

Zazu Adventures highly recommends that all guests purchase comprehensive travel insurance for their trip. Travel insurance can provide valuable financial protection in case of unforeseen circumstances, such as:

• Trip cancellation or interruption due to illness, injury, or other covered reasons.
• Medical expenses incurred during your trip, including emergency evacuation.
• Loss or damage to personal belongings.
• Travel delays or missed connections.

5.2. Coverage Requirements:

While we do not require travel insurance as a condition of booking, we strongly encourage guests to obtain coverage that includes, at a minimum:

• Emergency medical evacuation and repatriation benefits.
• Trip cancellation and interruption coverage.
• Adequate coverage for personal belongings and baggage.

5.3. Communicating the Importance of Insurance:

We emphasize the importance of travel insurance throughout our guest communication:

• This section of our terms and conditions highlights the key benefits of travel insurance.
• Our FAQs provide more detailed information and answer common questions about coverage.
• We encourage guests to discuss their specific needs with a qualified insurance provider to ensure they purchase appropriate coverage.

5.4. Disclaimer:

Zazu Adventures is not an insurance provider and cannot offer advice on insurance policies. We recommend that guests carefully review the terms and conditions of any travel insurance policy they purchase before entering into an agreement.

6. Check-in and Departure Times

6.1 Hotels and Accommodations:

Check-in and check-out times will vary depending on the specific hotel or accommodation policy. We will communicate the confirmed times to you after your booking is finalized. Early check-in or late check-out may be available upon request and subject to the hotel's availability and potential fees. Please inquire with us if you have any specific needs. In case of late arrival or missed check-in, please contact the hotel or accommodation directly as soon as possible.

6.2 Safaris:

For safari portions of your trip, please be prepared to depart from your accommodation early in the morning. This allows us to maximize wildlife viewing opportunities and travel between destinations efficiently. Arrival times at new safari accommodations will generally be in the afternoon or early evening. We will provide precise details of the itinerary closer to your departure date.

7. Itinerary Modifications and Changes

Modifications to your itinerary are subject to availability and may incur additional charges. Requests for modifications should be directed to info@zazuadventures.com, where our team will work diligently to accommodate your needs. However, it's important to note that while we strive to fulfill all requests, changes made while on safari must be coordinated directly with your guide.

During your safari experience, modifications may be limited due to advanced reservations and full bookings at accommodations and activity providers. Your guide will do their best to accommodate any changes you wish to make, but please understand that availability can be constrained, particularly for popular attractions or during peak seasons.

We recommend discussing any desired modifications with your guide as early as possible to maximize the chances of successful adjustments to your itinerary. Our priority is to ensure that you have a memorable and enjoyable experience, and we appreciate your understanding and flexibility in this regard.

8. Health and Safety

At Zazu Adventures, your well-being is our top priority. We strongly recommend that all guests obtain recommended vaccinations and bring prescribed medications, as well as over-the-counter medications for common ailments such as headaches, allergies, or upset stomachs.

While on safari in Tanzania, it's essential to be aware of potential health risks, including exposure to wildlife, extreme weather conditions, and remote locations. We advise guests to take necessary precautions, such as using insect repellent to prevent insect bites, staying hydrated, and applying sunscreen to protect against sunburn.

In rare cases where there are significant health or safety concerns, we reserve the right to refuse service or terminate a trip to ensure the safety of our guests and staff. Our guides are trained to assess risks and respond accordingly, and we appreciate your cooperation and understanding in such situations.

We encourage guests to communicate any health-related concerns or medical conditions with us before their trip so that we can make appropriate arrangements and provide necessary support during their safari experience. Your safety and well-being are of utmost importance to us, and we are committed to ensuring a safe and enjoyable adventure for all our guests.

9. Exclusions

While Zazu Adventures strives to provide comprehensive safari experiences, there are certain items and expenses that are not covered as part of our packages. These exclusions include:

• International Flights: Guests are responsible for booking their own international flights to and from Tanzania.
• Visas: It is the guest's responsibility to obtain any required visas for entry into Tanzania. Please check with the Tanzanian embassy or consulate in your country for visa requirements and application procedures.
• Personal Expenses: Expenses such as souvenirs, alcoholic beverages, laundry services, and gratuities are not included in the package price and are the responsibility of the guest.
• Optional Activities: While our safari packages include a range of exciting activities and experiences, there may be additional optional activities available at certain destinations that are not included in the standard package. Guests have the option to participate in these activities at their own expense.

We want to ensure that you have a clear understanding of what is covered by your safari package and what additional expenses you may incur during your trip. By being aware of these exclusions upfront, you can better plan and budget for your safari adventure.

Should you have any questions or require further clarification regarding the inclusions and exclusions of your safari package, please don't hesitate to reach out to us. We are here to assist you in planning the perfect safari experience tailored to your preferences and needs.

10. Limitation of Liability

While we take every precaution to ensure the safety and well-being of our guests during their safari experience, Zazu Adventures operates under certain limitations of liability. We want to be transparent about our responsibilities and the extent of our liability. Therefore, please note the following:

• Personal Belongings: While we strive to provide a safe and secure environment for our guests, Zazu Adventures is not liable for any loss, theft, or damage to personal belongings during the safari. We recommend that guests take necessary precautions to safeguard their valuables and travel documents.
• Delays Beyond Our Control: In the event of unforeseen circumstances such as adverse weather conditions, natural disasters, or other factors beyond our control, Zazu Adventures cannot be held responsible for delays or disruptions to the itinerary. We will make every effort to minimize inconvenience and ensure the safety and comfort of our guests during such situations.
• Losses or Damages Unrelated to Our Services: Zazu Adventures' liability is limited to the services provided as part of the safari package. We are not liable for any losses or damages incurred by guests that are unrelated to our services, including but not limited to personal injury, illness, or accidents that occur outside the scope of our guided activities.

We want our guests to have a memorable and enjoyable safari experience, and we will always prioritize their safety and well-being. However, it's essential to understand that certain factors are beyond our control, and we cannot be held liable for events or circumstances that fall outside the scope of our services.

Should you have any concerns or questions regarding our limitation of liability, please feel free to contact us. We are here to assist you and provide clarification to ensure your peace of mind throughout your safari adventure.

11. Force Majeure

Zazu Adventures endeavors to deliver seamless and memorable safari experiences. However, certain unforeseen events beyond our control, such as natural disasters, political unrest, civil disturbances, or other circumstances, may affect travel plans. In such instances, Zazu Adventures reserves the right to modify itineraries, cancel trips, or delay refunds to prioritize the safety and well-being of our guests and staff. While we aim to minimize inconvenience and offer alternative arrangements, please understand that some situations may necessitate significant changes to travel plans. We will keep you informed of any developments affecting your trip and work closely with you to find the best solutions available. Your safety and satisfaction remain our top priorities, and we appreciate your understanding and cooperation during challenging times.

12. Dispute Resolution

At Zazu Adventures, our commitment is to ensure a positive and fulfilling safari experience for our guests. In the rare event of a dispute, we are dedicated to resolving it promptly and fairly.

We encourage open communication and dialogue to reach an amicable resolution whenever possible. If informal discussions fail to resolve the dispute, the following mechanisms may be pursued:

• Mediation: Involves a neutral third party facilitating discussions between the parties to reach a mutually acceptable agreement.
• Arbitration: A more formal process where an independent arbitrator or panel makes a binding decision after hearing the case.
• Legal Recourse: If mediation or arbitration proves unsuccessful, parties may pursue legal recourse through the appropriate legal channels.

We believe in resolving disputes through constructive dialogue and collaborative problem-solving, prioritizing timely and equitable resolutions while preserving positive relationships and ensuring guest satisfaction.

For any questions or concerns about our dispute resolution process, please contact us. We are here to assist you and facilitate the resolution of any issues during your safari experience.

13. Privacy Policy

Protecting your privacy and personal information is important to us at Zazu Adventures. Our privacy policy outlines how we collect, use, and safeguard your data throughout your interactions with us, including the booking process, during your safari experience, and beyond.

To learn more about our privacy practices and how we handle your information, please review our privacy policy, which can be accessed via the following link: www.zazuadventuresHQ.com/privacy-policy.

We take your privacy seriously and are committed to maintaining the confidentiality and security of your personal data. If you have any questions or concerns about our privacy policy or data handling practices, please don't hesitate to contact us.

‍14. Additional Terms

At Zazu Adventures, we believe in responsible and sustainable travel practices that respect and protect the local communities, tribes, and wildlife that we encounter during our safari experiences. As such, we ask all guests to adhere to the following guidelines:

• Respect for Local Communities: Guests are expected to show respect for the customs, traditions, and cultural heritage of the local communities and tribes they encounter during their safari. This includes being mindful of local etiquette, seeking permission before taking photographs, and refraining from any behavior that may be deemed disrespectful or intrusive.
• Conservation of Wildlife: Our safaris provide unique opportunities to observe and appreciate the incredible biodiversity of Tanzania's wildlife. Guests are expected to maintain a safe distance from wild animals and refrain from any actions that may disturb or harm them. This includes following the guidance of our experienced guides and adhering to wildlife viewing protocols to minimize impact and promote conservation efforts.
• Environmental Stewardship: We strive to minimize our ecological footprint and protect the natural environments that we explore. Guests are encouraged to practice responsible environmental stewardship by reducing waste, conserving water and energy, and respecting protected areas and wildlife habitats.

By embracing these additional terms, guests can contribute to the preservation of Tanzania's cultural heritage and natural ecosystems while enjoying an enriching and rewarding safari experience with Zazu Adventures.

15. Acceptance of Terms and Conditions

By booking with Zazu Adventures, you acknowledge and agree to these terms and conditions, which outline the rights and responsibilities of both guests and Zazu Adventures. These terms and conditions are designed to ensure clarity, transparency, and fairness in our interactions with guests, and they govern the terms of your safari experience with us. We encourage all guests to review these terms and conditions carefully before making a booking to ensure a mutual understanding of our policies and procedures.

16. Changes to Terms and Conditions

Zazu Adventures is committed to maintaining the accuracy and relevance of our terms and conditions to ensure the best possible experience for our guests. As such, we reserve the right to update these terms and conditions at any time without prior notice. However, rest assured that any changes will be communicated transparently and prominently on our website, and the updated terms and conditions will apply to all future bookings made after the date of the update. We encourage guests to periodically review these terms and conditions to stay informed about any changes that may affect their safari experience with us.

17. Contact Information

For inquiries or assistance, please do not hesitate to contact us. You can reach the Zazu Adventures team via email at info@zazuadventuresHQ.com. We strive to provide prompt and personalized responses to all inquiries and are committed to ensuring your satisfaction throughout your safari experience. Additionally, you can visit our website for more information and resources, including frequently asked questions, trip itineraries, and destination guides.